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FAQ

What people ask us. 

Your piece is made in 3 to 5 working days after payment. It then arrives in 1 to 2 working days in mainland Portugal. We also ship to the islands, Europe and worldwide; delivery times for each destination are on the Shipping page.

Premium, plant-based PLA+. Every piece is printed on one of our 10 printers in Barreiro, then finished and checked by hand.

Upload the GPX file. You can export it from Strava or Garmin Connect in a few clicks, and the course appears in the preview.

Yes. For the Medal Holder, the athlete's name is all we need. For the Race Map 3D, just the race or the GPX file. For the Premium Frame we need the race and the athlete's details: name, time and date. Tell us on WhatsApp it's a gift and we'll keep it a surprise.

The LED is optional on the Race Map 3D (+€12) and lights the route from behind. It is USB-powered, with no battery: it must stay plugged into a charger or a USB port. Cable included; charger not included.

Every piece is made for you, so there are no change-of-mind returns. If it arrives damaged, we fix it: we remake it or refund you.