Shipping Policy
Shipping
Last updated: November 2026
Every piece is made in our studio in Portugal after the order is confirmed. Delivery time includes production and transport.
1. Production Time
All pieces are made to order. Production takes 3 to 5 business days after payment is confirmed.
We notify you by WhatsApp or email when your piece enters production and when it is shipped.
2. Delivery Times and Costs
| Destination | Time | Cost |
|---|---|---|
| Mainland Portugal | 1–2 business days | €5.90 (free over €100) |
| Shop pickup (Barreiro) or hand delivery in the Lisbon area | Agreed with you | Free |
| Islands (Madeira, Azores) | 3–5 business days | €6.90 (free over €100) |
| Europe (EU) | 3–7 business days | €9.90 (free over €120) |
| Rest of the world | 7–14 business days | €14.90 |
Times refer to transport after dispatch. Total time = production + transport.
3. Packaging
Each piece is individually packed in a cardboard box with internal protection so it arrives intact.
4. Tracking
All shipments include tracking. You receive the tracking link by WhatsApp or email as soon as the order is dispatched.
5. Failed Delivery
If delivery fails because the customer supplied an incorrect address, redelivery costs are the customer's responsibility. If the carrier is responsible, we resend at no cost.
6. International Orders
For shipments outside the EU, customs duties and local taxes may apply and are the recipient's responsibility. RaceMemory is not responsible for customs delays.