Terms and Conditions
Terms
Last updated: November 2026
By ordering from RaceMemory, you accept these terms. Every piece is made to order — please read the cancellation and customisation terms carefully.
Seller Identification
RaceMemory is a Kriativu3D brand operated by Gil Augusto da Silva Brites, a sole trader.
Tax number: 291398200
Address: Rua Poeta Sebastião da Gama, Lote G, 2830-296 Barreiro, Portugal
Email: geral@kriativu3d.pt
Phone / WhatsApp: +351 928 392 007
Address: Rua Poeta Sebastião da Gama, Lote G, 2830-296 Barreiro, Portugal
Email: geral@kriativu3d.pt
Phone / WhatsApp: +351 928 392 007
1. Products and Customisation
All RaceMemory products are made to order after payment is confirmed. The details of each order (name, time or course, depending on the piece) are the customer's responsibility — check all data before confirming. The Race Map 3D shows only the course and does not include the athlete's name, time or other details.
Actual colours may vary slightly from the website images due to the characteristics of 3D printing in PLA.
2. Prices and Payment
The prices shown are final. VAT is not applicable under the exemption regime in article 53 of the Portuguese VAT Code.
Payment is made by MB WAY or bank transfer. Once the customer approves the preview, the full order amount (piece and shipping) is paid, and production begins after payment is confirmed.
| Product | Base price |
|---|---|
| Medal Holder | €29 |
| Race Map 3D | €39 |
| Premium Frame | €59 |
| LED (optional) | +€12 |
3. Cancellation and Changes
Because the products are made to order and personalised:
- Cancellations are accepted up to 2 hours after order confirmation.
- Customisation changes are accepted until production begins (normally within the first 4 hours).
- Once production has started, the order cannot be cancelled or changed.
4. Warranty and Quality
Every piece undergoes manual quality control before shipping. If there is a manufacturing defect, we replace the piece at no extra cost.
Premium PLA is durable but not waterproof — avoid prolonged exposure to moisture or intense heat (above 60°C).
5. Intellectual Property
RaceMemory designs, 3D models and visual identity are the exclusive property of the business. GPX data and race information supplied by the customer belong to the customer.
6. Third-party Trademarks and Independence
RaceMemory is an independent brand. References to races, courses, cities, platforms or third-party brands are used solely to identify the experience selected by the customer and do not imply affiliation, sponsorship, licensing or endorsement by their organisers unless expressly stated in writing.
Third-party names, logos and trademarks belong to their respective owners. The customer confirms that they are entitled to provide any files, images, logos or other protected material they ask us to include in a personalised piece.
7. Applicable Law
These terms are governed by Portuguese law.
In a consumer dispute, the consumer may use an alternative consumer dispute resolution body, namely CNIACC — National Centre for Consumer Conflict Information and Arbitration (www.cniacc.pt). You may also submit a complaint through the Electronic Complaints Book.