Privacy

Last updated: November 2026

RaceMemory respects your privacy. We collect only the data needed to make and deliver your piece, and we never sell it to third parties.

1. Data We Collect

To process your order, we collect:

Identification data: name, email address and phone number.
Delivery data: full shipping address.
Payment data: processed securely by our payment partner (we do not store card details).
Race data: athlete name, time, distance, date and GPX (if supplied).

2. How We Use Data

Your data is used exclusively to:

Make and personalise your RaceMemory piece.
Process and deliver your order.
Communicate order updates by WhatsApp or email.
Meet legal and tax obligations.

3. Data Retention

Order data is kept for 7 years for tax purposes under Portuguese law. GPX files and customisation data are deleted 90 days after delivery.

4. Your Rights (GDPR)

As a data subject, you have the right to:

Access — request a copy of your data.
Rectification — correct inaccurate data.
Erasure — request deletion of your data (subject to legal obligations).
Portability — receive your data in a readable format.
Objection — object to processing for marketing purposes.

To exercise these rights, contact us at geral@kriativu3d.pt.

5. Cookies and analytics

We do not use tracking or advertising cookies. Your language preference is stored only in your browser.

To understand how the site is used, we collect anonymous, aggregated statistics through Vercel Web Analytics (pages visited, country, device type, referring site and order-button clicks). This service uses no cookies and does not identify visitors.

GPX files loaded into the customiser are read only on your device and are not sent to our servers.

6. Contact

Data controller: Gil Augusto da Silva Brites (sole trader, Kriativu3D brand), tax number 291398200, Rua Poeta Sebastião da Gama, Lote G, 2830-296 Barreiro, Portugal.

Email: geral@kriativu3d.pt